Usage Note
Lentezza is the abstract noun from lento ('slow'). It is used for both physical slowness (la lentezza del traffico — 'the slowness of traffic') and bureaucratic delay (la lentezza della burocrazia). Its counterpart is velocità ('speed') or rapidità ('quickness').
Examples
"La lentezza del servizio ci ha infastidito."
Natural Translation
The slowness of the service annoyed us.

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